Exchange Policy
This Exchange Policy applies to Madhura.shop:

  1. Requests for exchange must be made within 2 days from the date of delivery.
  2. Exchanges will only be accepted if the product is damaged or if an incorrect item was received (i.e., different from what was ordered).
  3. If the received product is damaged or defective, we will send a replacement of the same model. We cannot exchange it for a different model.
  4. The product must be returned in its original condition with all tags, packaging materials, courier receipt, invoice, and any other relevant documentation.

For any return or exchange inquiries, message us on WhatsApp: 98941 93201.
 

Cancellation Policy:

  1. Orders can only be canceled within 12 hours of placing the order.
  2. After 12 hours, and once the order is processed, cancellation requests will not be accepted.
  3. However, returns are possible for all orders or products as per the exchange policy.

It is important for customers to follow these guidelines to ensure a smooth process for returns, exchanges, and cancellations. For any questions or concerns regarding these policies, please feel free to contact our customer support team.

 

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